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Warrior Policy:
Returns & repairs
Due to government laws, we cannot accept used body
jewelry. Once a piece of jewelry has been worn, it is deemed contaminated
and cannot be re-sold. This is unfortunate, especially when dealing
with a gifted item, or a damaged piece of jewelry. Warrior
has solutions to these worries.
Gift Exchangable...
When purchasing a gift at Warrior, we will
put the jewelry in a tamper evident package and place it in a decorative
gift box for you (all at no extra charge). We will note on your receipt
that the gift is returnable for a store credit or exchangable for another
item of equal value within 10 days of original purchase if package is unopened.
If unsatisfied, simply return to any Warrior location and we will
help you find what you need.
Repairs...
Warrior is the only
shop in the Philadelphia area that does expert jewelry repair.
Warrior
is also the only shop that will even take damaged jewelry.
If your jewelry was purchased at Warrior, with a receipt within
15 days of original purchase and is defective, we will repair it for you
for free! This includes lost gemstones, loose beads, stripped threads,
shorten and re-threading, etc. If your jewelry was purchased elsewhere
or has been purchased at Warrior beyond 15 days, the average repair
charge is usually only $5 to $25. Since our repairs are done from
our office, they are finished within a day or so. If you come to
our main office while the repair tech is in, your piece can be done within
5 minutes!
Re-piercing Policy...
If for some reason you are dissatisfied with your
actual body piercing for whatever reason, we at Warrior will provide
a re-pierce for you at no extra cost.
You may receive a free re-pierce within three
(3) weeks of the original pierce date. You must have your original
receipt so that Warrior can re-sterilize your jewelry for you.
The sterilization will take about 15 to 30 minutes, so plan ahead before
coming in.
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